The Homebuyers Club

Help and support

Last updated 26 September 2026 · Plain-English wording written by the Club; solicitor review planned

Something not working?

Email support@thehomebuyersclub.co.uk with the email address you use to sign in and what you were trying to do. We reply within two working days, usually the same day.

Questions about buying a home

The Ask screen in the app answers general homebuying questions, and the free guides cover every stage from first savings to completion day. For advice about your own situation, the app can connect you to a regulated mortgage broker at no cost to you.

Your account and your data

Download everything we hold about you, change what we can contact you about, or delete your account from Settings inside the app. Data questions go to privacy@thehomebuyersclub.co.uk.

Complaints

If we have got something wrong, our complaints process explains what happens next.

The Homebuyers Club is free to join. Always. Nothing in the app is a mortgage decision or financial advice.

The Homebuyers Club is a trading name of FAO Media Ltd, registered in England and Wales, company number 13826044, registered office 29a High Street, West Wickham, England, BR4 0LP. VAT number 404418721.